VoiceManager

The problem

Outbound phone sales are expensive and hard to scale. VoiceManager takes over the first line: the agent dials through a contact list, holds a natural conversation and hands a ready order to the CRM — items, address and preferred delivery time included.

How it works

The voice pipeline runs on self-hosted LiveKit: Silero VAD and a Russian turn detector tell when the person has finished speaking. Speech is recognised by Yandex SpeechKit v3 directly from Russia. Replies come from an LLM behind a pluggable adapter — by default my own V2Horizon gateway to Gemini, with YandexGPT direct or OpenRouter via proxy as alternatives. Text is normalised before synthesis (numbers, stress marks) and voiced by ElevenLabs — Flash v2.5 by default or v3 for quality — with an on-disk cache for frequent phrases.

Client dashboard

• Moderated campaigns: greeting, product facts, objection handling, upsells
• Contact lists, dialing and a test environment to hear the agent right in the browser
• Call logs: transcript, outcome (order, call back, refusal), duration and CRM-ready data
• Dashboard: pick-up rate, order conversion, call funnel and 30-day activity
• Security: two-factor sign-in, integration API keys, session management
• The AI assistant answers questions, pauses campaigns and edits settings — every action is logged in the chat