Call center
The whole tech side of an early startup: telephony for 40 agents, 50 landing pages, load balancing
- Role
- Founding Engineer
- Period
- Apr — Nov 2025
- Stack
- Asterisk · FreePBX · SIP · LeadVertex · Nginx · Docker · Whisper
- 40agents on Asterisk / FreePBX: SIP trunk, IVR, recording
- 50product landing pages feeding LeadVertex CRM
- 2backend nodes behind a load balancer, Whisper transcription
What I built
- Telephony for a ~40-agent call center on Asterisk/FreePBX: SIP trunk, IVR, call recording, basic analytics
- 50 product landing pages with leads routed into LeadVertex CRM
- A load balancer over 2 backend nodes for the main online store
- Whisper transcription of inbound calls with automatic request classification in the CRM
Screens
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